Privacy Policy
Help@Home is owned and managed by Karen Pinnell.
This privacy policy will explain how Help@Home uses and stores the personal data we collect from you.
Topics:
- What data do we collect?
- How do we collect your data?
- How will we use your data?
- How do we store your data?
- What are your data protection rights?
- Changes to our privacy policy.
- How to contact us?
- How to contact the appropriate authorities.
What data do we collect?
Help@Home collects the following data:
- Personal identification information (Name, address, email, date of birth, and phone numbers of you the client, and your next of kin)
- Any ‘need to know’ medical / health information.
How do we collect your data?
You directly provide us with all of the data and we collect this by:
- Voluntarily completing our client agreement which you will receive a copy of for your records upon request.
How will we use your data?
We collect your data so that we can:
- Keep a comprehensive list of clients within our care.
- Act on your behalf (with your verbal or written consent) to speak to outside sources e.g. to book appointments and to attend them with you. To arrange transport requests. To speak to next of kin, carers, district nurses, and scheme managers with any concerns we may have.
- Be aware of any medical / health history or issues ( on a need-to-know basis) that may arise in an emergency.
- Use the telephone numbers provided to make follow-up calls to ensure that you are happy with the service you are receiving and to inform you of any changes to your service.
- Send greeting cards for birthdays/anniversaries / get well / sympathy or occasions.
Please note: We will not share your data with any other organisation or individual without your prior consent.
How do we store your data?
- Your client agreement is kept safe and secure through lockable storage with limited access.
- We will keep your data for as long as you are a client of Help@Home. In the event of our service ceasing, your client agreement will be shredded and securely disposed of within one month.
- We do not use your data for marketing purposes.
What are your data protection rights?
Every client is entitled to the following:
The right to access – You have the right to request copies of your data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate or to complete information you believe is incomplete.
The right to opt-out – You have the right to opt-out and request that we dispose of your data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please get in touch with us at:
Our email is: karen.helpathome@hotmail.com
Or call us: 07970798371
Changes to our privacy policy
We at Help@Home will keep its privacy policy under regular review and any updates will be made available to you immediately.
How to contact us
If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: karen.helpathome@hotmail.com
Call us on: 07970798371
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that we have not addressed your concern satisfactorily, you may contact the Information commissioner’s Office.
Telephone: 0303 123 1113
